Return & Exchange Policy – Apna Store PK
At Apna Store PK, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
🔄 Return & Exchange Duration:
You can request a return or exchange within 3–7 days of receiving your order.
📦 Eligible Conditions:
- Item must be unused and in original condition
- Product must be in original packaging
- Proof of purchase (receipt or order confirmation) is required
❌ Non-Returnable Items:
- Used or damaged items (caused by customer)
- Personal care items (if opened)
- Items on sale or clearance (unless damaged or defective)
⚠️ Damaged or Wrong Product:
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with pictures/video proof. We will arrange a replacement or refund accordingly.
💰 Refund Policy:
- Refunds (if applicable) will be processed after inspection of the returned item
- In case of Cash on Delivery (COD), refunds may be issued via bank transfer or mobile wallet
- Shipping charges are non-refundable (unless the product is faulty or incorrect)
🚚 Return Shipping:
Customers may need to bear return shipping charges unless the issue is from our side.
📞 How to Request a Return:
Contact us via phone, email, or social media with your order details, and our team will guide you through the process.
Thank you for shopping with Apna Store PK! 😊